The AI receptionist
that actually
answers.
Every call answered. Bookings made. Messages captured. Riley by AnswerWorks gives Australian small businesses a front desk that is always on, sounds like your team, and knows when a human should step in.
“I can help with that. I have Tuesday at 2:30pm available — would you like me to book that in?”
A virtual receptionist that actually books
Not just answering.
Getting things done.
Riley handles the repetitive phone work that steals focus from your team, while keeping the handoff clear whenever the call needs a person.
Answers every call
Day, night, lunch break, public holiday. Your first hello does not go to voicemail.
Books and confirms
Appointments, changes, reminders, and confirmations by call and text.
Knows the intent
It can tell a new enquiry from an existing client who needs a human now.
Leaves context behind
Every handoff arrives with the summary, urgency, and next action already clear.
Your rules.
Riley’s watch.
Set the voice, the hours, the booking logic, and the moments that should come straight to your team.
Teach it your business.
Services, locations, FAQs, tone, and the words your team actually uses.
Let it take the first move.
Riley answers, understands, books, confirms, and keeps the line moving around the clock.
See what callers teach you.
The dashboard shows patterns, handoffs, and the next improvement worth making.
A better first
impression.
AI Reception is one of the automations AnswerWorks builds. Want to see the rest? See all services. Riley also sends confirmations by text and keeps your booking system, CRM and accounting in sync.
Can it take bookings?＋
Yes. Riley can offer the booking path you define, confirm the appointment, and send a follow-up message.
What happens when someone needs a human?＋
The call follows your escalation rule. Your team gets the summary, caller details, urgency, and next action rather than a vague missed-call notification.
Is this a virtual receptionist?＋
Yes — it is the virtual receptionist that actually books, confirms, and moves the right information into your workflow.